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frequently asked questions
I’ve reached out to your team about a project, when should I expect a response?
I’ve reached out to your team about a project, when should I expect a response?
We look forward to getting to know you and your project! Our team will reach out within 24 hours.
I’m a prospective corporate client located outside the Dallas area, will you be able to work with us?
I’m a prospective corporate client located outside the Dallas area, will you be able to work with us?
We are happy to hear from prospective clients across the US for commercial and corporate projects.
What is a cut succulent, and how do I care for it? If my succulent is dying, what do I do?
What is a cut succulent, and how do I care for it? If my succulent is dying, what do I do?
Cut succulents are just like cut flowers, except they last for months thanks to the water stored in their leaves and the moisture in the air. There is no care required for cut succulents, and when they die, you can simply replace them to refresh your design. Replacements range from $15-$30 a piece. If your succulents need to be replaced, give us a call: 469-987-4235.
I am interested in ordering from your online store, where do you ship to and when can I expect my arrangement?
I am interested in ordering from your online store, where do you ship to and when can I expect my arrangement?
We currently offer local delivery in the Dallas-Fort Worth area and typically deliver in 3-5 days. If you need an arrangement before then, we can offer expedited delivery on some of our in-stock designs, for information call us at 469-987-4235.
Are the designs you offer your clients different from what I can buy in your store?
Are the designs you offer your clients different from what I can buy in your store?
While our clients are always welcome to choose from the existing designs we have in-store, yes we do craft truly custom pieces to perfectly fit a client’s taste and space.
I’m a prospective architect or designer interested in working with Urban Spikes, but I don’t have an immediate project need. Can I still reach out?
I’m a prospective architect or designer interested in working with Urban Spikes, but I don’t have an immediate project need. Can I still reach out?
Yes, we would love to get to know you, walk you through our process and some of our recent work, and see if we may be a good fit to collaborate in the future. Please check out our page for designers and feel free to reach out via our contact form.
I have questions about a specific service you offer, where can I find more information?
I have questions about a specific service you offer, where can I find more information?
We have more info and answers to FAQ for each service we offer on our individual service pages. Click here to explore our commercial and corporate services, and click here to learn more about residential.
I’ve visited your service pages and read the FAQ but I have a question you haven’t answered. Who should I talk to?
I’ve visited your service pages and read the FAQ but I have a question you haven’t answered. Who should I talk to?
We would love to answer your questions so you can get to know Urban Spikes better. Please reach out via our contact form and a member of our team will get back to you soon.